Frequently Asked Questions

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Frequently Asked Questions

Find answers to common questions about returns, shipping, and orders.

About Cashel

What types of horse products does Cashel make?

Cashel makes practical products for horse care, riding, travel, and everyday barn routines. Our assortment includes horse fly masks, fly sheets, fly boots, saddles, saddle pads, Western tack, saddle bags, rider accessories, and barn and trailer equipment. We organize our products around three everyday needs: Horse. Rider. Barn.

Who are Cashel products made for?

Cashel products are made for people who care for horses. From feeding and grooming to riding, hauling, and organizing tack, our products support the routines that come with horse ownership. Our brand serves horse owners and riders across disciplines, experience levels, and everyday responsibilities.

How do I choose the right Cashel product for my horse?

Start with the task you want to manage, such as fly protection, riding, feeding, or tack organization. Then compare the product’s intended use, available sizes, and compatibility requirements. For example, Cashel offers different fly-protection products for turnout and riding, so the right choice depends on when and where your horse will wear the gear.

Are Cashel products only for Western riders?

Nope! Cashel’s assortment includes Western saddles and tack, along with horse-care products, fly protection, feeding equipment, and barn accessories that serve a broader range of horse owners. Choose each product according to its intended use and fit requirements rather than riding discipline alone.

Horse Fly Protection

What types of horse fly protection does Cashel offer?

Cashel offers fly masks, fly sheets, fly boots, and riding fly-protection products. The Crusader line includes several coverage options for everyday fly protection, while Quiet Ride products are designed for use while riding. Depending on the product, you can choose coverage for the face, ears, nose, body, belly, neck, or legs.

What is the difference between Cashel Crusader and Quiet Ride fly masks?

Cashel Crusader fly masks are designed for turnout and extended pasture wear. Cashel Quiet Ride fly masks are designed for riding and fit over a bridle. Choose the line that matches your intended use, then compare the available sizes and coverage options. A turnout mask should not be treated as interchangeable with a riding mask.

How do I choose the right Cashel Crusader Fly Mask style?

Choose the coverage your horse needs. Cashel Crusader Fly Masks come in four styles: Original, Ears, Nose, and Nose and Ears. Ear styles add coverage around the ears, while long-nose styles extend coverage over the muzzle. Check the individual product description for sizing and specific features.

How do I measure my horse for a Cashel fly mask?

Use a soft measuring tape and follow the measuring diagram in Cashel’s fly-mask sizing guide. Compare your horse’s measurement with the chart for the mask you plan to purchase. Breed and size labels can help narrow the options, but measurements should guide your selection. Cashel advises sizing up when a horse falls between fly-mask sizes.

How should a Cashel fly mask fit?

A Cashel fly mask should stay in place without pressing against the eyes. The shaped eye area should remain clear of the eyes, and you should be able to slip two fingers beneath the mask’s edges. Adjust the closures and check for rubbing, trapped debris, or changes in fit during regular use.

Do Cashel fly masks provide UV protection?

Yes, though depending on the line of fly protection it varies. The Crusader Fly Masks block up to 70% of harmful UV rays, our highest coverage. Check the current product specifications before purchasing, because UV-protection claims should not be assumed to apply to every Cashel fly mask.

Can I ride with a Cashel fly mask?

For riding, choose a Cashel Quiet Ride Fly Mask rather than a turnout mask. Quiet Ride masks are designed for use under saddle and fit over the bridle. Follow the product’s fitting instructions and confirm that the mask works with your tack setup before riding.

What is Cashel Quiet Ride Bug Armor?

Cashel Quiet Ride Bug Armor is riding fly-protection gear that adds body coverage beyond a fly mask. The Quiet Ride assortment includes a Bug Armor Set and separate products such as neck covers and belly guards. Review the listing for the exact pieces included, available sizes, and fitting instructions.

Does Cashel make fly sheets and fly boots?

Yes. Cashel offers fly sheets for body coverage and fly boots, also called leg guards, for coverage around the legs. These products address different areas of the horse. Compare each product’s sizing, coverage, and intended use before choosing a setup for your horse’s everyday routine.

When should I replace a Cashel fly mask?

Inspect the mesh, seams, closures, and shaped eye area regularly. Replace the mask if the mesh tears, the closures no longer hold securely, or the mask loses its shape around the eyes. Condition is more important than a fixed replacement schedule because wear varies with use and turnout conditions.

Sizing, Riding Gear & Product Care

Where can I find Cashel sizing charts and fitting instructions?

Check the individual product page for available sizing information, measurements, and fitting instructions. For Crusader Fly Masks, Cashel also provides a dedicated measuring and sizing guide. Use the information for the exact product you are purchasing rather than assuming the same size will fit across different types of horse gear.

How do I choose a Cashel saddle pad?

Start with your saddle type and the dimensions of the pad. Then compare the product’s shape, material, thickness, and intended use with your saddle and your horse’s needs. Review the individual product specifications before ordering. If you are unsure which Cashel pad matches your saddle, contact us with the saddle and pad details you are considering.

What types of Cashel saddle bags are available?

Cashel’s saddle-bag assortment includes horn, pommel, and cantle bags, along with bottle holders, lunch bags, and related accessories. Choose a style based on where it attaches and what you need to carry. Check the individual listing for dimensions, attachment details, and compatibility with your saddle.

How do I clean and care for Cashel horse gear?

Follow the care instructions for the specific product. Fly gear, leather tack, saddle pads, and fabric accessories may require different cleaning methods. Check the product information before using detergents, conditioners, machine washing, or heat drying. If the instructions are missing or unclear, contact Cashel with the product name for guidance.

Orders & Customer Support

What is Cashel’s return or warranty policy?

Return, exchange, and defective-item questions should be reviewed using the policy that applies to your purchase. Contact the retailer where you bought the product or contact Cashel for guidance before sending an item back. Have your receipt, product name, purchase date, and a description of the issue available.

How do I contact Cashel Company?

Contact Cashel Company at 800-333-2202 or email [email protected]. For product questions, include the product name and any relevant sizing or fit details. For questions about a purchase, include where and when you bought the item so the team can direct your request.

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